Frequently Asked Questions

Everything you need to know about JOOLA North America equipment, shipping, and support.

How long does shipping take within North America?

Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for those who need their table tennis or pickleball gear sooner.

What is the return policy for JOOLA paddles and tables?

We offer a 30-day return policy for most items in new, unused condition with original packaging. Please note that professional tables and large equipment may be subject to a restocking fee.

Do JOOLA products come with a warranty?

Yes, all JOOLA products are covered by a limited manufacturer's warranty against defects. The duration varies by product category: paddles typically feature a 6-month warranty, while tables can range from 1 to 5 years.

Are JOOLA pickleball paddles USAPA approved?

Most of our performance pickleball paddles are USAPA approved for sanctioned tournament play. Please check the specific product description for the 'USAPA Approved' seal.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.