Returns & Exchanges

JOOLA North America stands behind the quality of our equipment; if you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Shipping Label

Once approved, download and print the prepaid return shipping label provided via email and attach it securely to your package.

3

Ship the Gear

Drop off your package at any authorized carrier location, ensuring all original tags and protective seals remain intact on the equipment.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing